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RETURN POLICY AND PART REPLACEMENT POLICY



Dear METOS users,
please follow the instruction below in order for us to provide the best support possible

  • You can either write to METOS Support OR create ticket for all complaints and repairs with station serial number and precise description of the error
  • The invoice or delivery note number must be given in all guarantee cases
  • All replacement parts for which a replacement was sent in advance must be marked with the ticket number and LS number of the replacement delivery
  • All parts must be returned within 2 weeks of the exchange (in case it is not to be returned, our support will tell and close the ticket)
  • If we do not receive the parts within one month, an invoice will be issued for these parts
  • All returned items must be cleaned before shipping
  • At all stations, the battery must be unplugged before shipping
  • All returns are to be packed so that they cannot be damaged during transport

Please note that we charge 50€ for each return that fails to follow the instructions (dirty stations, missing data, etc.)..