RETURN POLICY AND PART REPLACEMENT POLICY

Dear METOS users,
please follow the instruction below in order for us to provide the best support possible

• You can either write to METOS Support OR create ticket for all complaints and repairs with station serial number and precise description of the error
• The invoice or delivery note number must be given in all guarantee cases
• All replacement parts for which a replacement was sent in advance must be marked with the ticket number and LS number of the replacement delivery
• All parts must be returned within 2 weeks of the exchange (in case it is not to be returned, our support will tell and close the ticket)
• If we do not receive the parts within one month, an invoice will be issued for these parts
• All returned items must be cleaned before shipping
• At all stations, the battery must be unplugged before shipping
• All returns are to be packed so that they cannot be damaged during transport

Please note that we charge 50€ for each return that fails to follow the instructions (dirty stations, missing data, etc.)..